Hi Jennifer
Thank you for taking the time to share your feedback. We’re glad to hear that the rack feels sturdy and is holding a large number of garments without any bowing.
We’re sorry to hear that you found the assembly process challenging. The rack is designed to be assembled very easily, without the need for any tools, and normally can be completed within just a few minutes. In some cases, the metal tubes can become slightly misaligned during transit, which may affect the fitting during assembly.
We will pass your feedback on to our production team so they can review and improve this issue. We truly appreciate you bringing this to our attention and apologise for the inconvenience caused.
If you need any further assistance or have questions in the future, please don’t hesitate to contact us.
Best Regards, Hangersforless